Site not working
Please fix the site! You can’t log in, customer service doesn’t answer, and I can’t access my notes! This site is vitally important to me! Please fix it!! I will look for another site if necessary. It will mean replacing all my notes, but I will somehow, and if I leave, I not only WON’T come back, but I will tell others not to use the site as well. You will lose customers. So if you don’t care about that, fine. I’m already shopping for alternatives.
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Nell Glo commented
I too am worried as Andrea, If I may suggest, should there's some sort of maintenance underway, there should be some sort of announcement on the site or emails so user won't panic. Site maintenance's normal and expected to happen once in a while, but leaving users in the dark worries us. When I use your service, I 'trust' you/your site to keep my notes safe and allow me to access it through web and app alike wherever/whenever I want. That said, please reply to our (users) email so we'd calm down and know what's happening. You can draft a response email and send the same email to emails to support containing certain keywords. Thank you for your attention.